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Transforming Service Delivery

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Tuesday, 16 March 2010 (9:00am – 4:30pm)

Rossett (Wrexham) , Rossett

Only booked as a programme

Please click here if you'd like to find out about running this course in-house.

Documentation

Module details

Overview:

The NHS is changing fast and managers face tough challenges if they are to transform services. Radical changes are needed but it can be scary. The trick is to learn from other people’s experience.

Course Content:

  • Clinical networks that work
  • Shifting specialties into the community
  • How technology can help
  • Novel incentives that motivate
  • Barriers to modernisation
  • Vision and leadership
  • Challenging traditions & habits

Feedback:

  • ‘Stimulated thinking outside the box or, more importantly, out of hospital thinking’
  • ‘Reminded me that I need to think laterally and to challenge perceived wisdom’
  • ‘I now understand better how technology is only an enabler’
  • ‘Very thought provoking; made the grey matter work’ ‘Loads of ideas that I’m going to investigate further’
  • ‘Excellent examples of where it has been successful made me think ‘why don’t we do it?’’

Leader:

John Navein

NHS KSF Assessment

Core Dimensions

Dimension

Value

1 Communication

2

2 Personal and people development:

2

4 Service Improvement:

4

5 Quality:

4

6 Equality and diversity:

2
Specific Dimensions: General

Dimension

Value

G1 Learning and develepment:

3

G2 Development and innovation:

4

G3 Procurement and commissioning:

2

G5 Services and project management:

4

G6 People management:

4

G7 Capacity and capability:

4

Click here for details of how this course can be run as an in-house event.