Healthcare Alliances

Needs, Services, Partnerships and Performance

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Tuesday, 16 February 2010 (9:00am – 4:30pm)

Montgomery (Powys) , Montgomery

Only booked as a programme

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Documentation

• PP Evaluation 1002 Needs and services

Module details

Overview:

In the hurly burly of change and performance management, it is easy for us to forget the real needs of patients, users and carers. Too often we make assumptions about needs which are uninformed. This module explores a model of change management (desired futures) which takes account of: Policy and legislation Organisational culture Professional rituals and customs User-led needs assessment Carers and communities Diversity and ethnicity Needs based performance

Feedback:

• ‘It has given me the courage to challenge our existing service models’
• ‘An inspirational person who is principled and passionate about his work’
• ‘I can use this! Stimulated me to think about needs assessment in a completely different way’
• ‘The lasting message is that major change is achieved through influencing behaviour and attitudes and not by tinkering with functions and structures’

Leader:

Jonathan Swift

NHS KSF Assessment

Core Dimensions

Dimension	Value
1 Communication	4
2 Personal and people development:	4
4 Service Improvement:	4
5 Quality:	4
6 Equality and diversity:	4

Specific Dimensions: General

Dimension	Value
G1 Learning and develepment:	3
G2 Development and innovation:	4
G3 Procurement and commissioning:	3
G5 Services and project management:	2
G6 People management:	3
G7 Capacity and capability:	3