Healthcare Alliances

Negotiation and Handling Conflict

(All Courses - Previous)

Wednesday, 17 March 2010 (9:00am – 4:30pm)

Cowbridge , South Wales

£199

Please click here if you'd like to find out about running this course in-house.

Module details

Overview:

Negotiation and conflict are major sources of stress and often have a major impact in the workplace. It leads to absenteeism, poor relationships, and increased staff turnover. It wastes time, energy and money. We negotiate and cope with conflict using our own preferred approach, often regardless of the situation. This workshop will provide you with a range of tools and approaches to negotiate and deal with conflict.

Learning Objectives:

• Build commitment and motivation
• Appreciate the different types of conflict
• Understand your preferences for negotiation and handling conflict
• Practice skills required for successful negotiation
• Handle problem people

Course Content:

• Effective communication: reflective listening & assertion
• Seeing things from other people's points of view
• Handling conflict
• Dealing with difficult and aggressive behaviour
• Elements of successful negotiation

Feedback:

• It has given me loads of ideasabout how to deal with conflict
• Made me understand how imporant listening is as a tool for dealing with people
• It has helped be to beg more assertive
• I now appreciate the need to balance tackling or avoiding conflict
• It has made me appreciate more about techniques for understanding other people's point of view

Leader:

Terry Dennis

NHS KSF Assessment

Core Dimensions

Dimension	Value
1 Communication	4
2 Personal and people development:	4
4 Service Improvement:	3
5 Quality:	3
6 Equality and diversity:	4

Specific Dimensions: General

Dimension	Value
G1 Learning and develepment:	3
G2 Development and innovation:	2
G5 Services and project management:	4
G6 People management:	4
G7 Capacity and capability:	4