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Dignified Care Despite Difficult Colleagues

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Monday, 15 February 2010 (9:00am – 4:30pm)

Cowbridge , South Wales

£135

Please click here if you'd like to find out about running this course in-house.

Notes:

  • This course will involve the use of confidential case studies.
  • This course is run in partnership with A Dignified Revolution

Documentation

Module details

Overview:

Patient care and quality can be compromised when carers and professionals display bullying, manipulative,intimidating  and negative behaviours. In addition, you can feel demotivated, stressed and distracted. This course will help you how to look differently at the situation and, therefore, deal with it more effectively to improve dignity and respect in the care environment.

Learning Objectives:

  • Understand personality disorders and social psychopathy
  • Be able to spot the warning signs
  • Develop practical actions
  • Learn what you should not do
  • Appreciate that the perpetrator needs help

Course Content:

  • Stress and bullying in the care environment
  • Emotional intelligence
  • Personality disorders and bullying
  • Communication barriers and listening
  • Assertiveness
  • Coping with difficult colleagues
  • Other responses

Feedback:

  • Very helpful to share and network with a diverse group of colleagues who are all facing similar challenges with difficult colleagues
  • All of it was very interesting indeed - food for thought
  • I am not alone
  • Made me realise that I need to plan and give thought to facts and how to deal with issues
  • It was reassuring to hear other people's experiences and realising I am not alone
  • Gave me insight into why people behave the way they do and that it is not always mindful arrogance
  • Protected time for reflection and sharing problems - excellent

Leader:

Terry Dennis

NHS KSF Assessment

Core Dimensions

Dimension

Value

1 Communication

4

2 Personal and people development:

4

4 Service Improvement:

3

5 Quality:

3

6 Equality and diversity:

3
Specific Dimensions: General

Dimension

Value

G1 Learning and develepment:

3

G5 Services and project management:

2

G6 People management:

4

G7 Capacity and capability:

4

Click here for details of how this course can be run as an in-house event.