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Training and Professional Development

In House Programmes & Courses

Team Based Working

(Information Services)

Thursday, 16 March 2017 (9:00am4:30pm)

Internal course , on-site

Internal course

Please click here if you'd like to find out about running this course in-house.

Module details

Overview:

This course can be held in-house or can be run, on demand, as a public course. Click on either of the above links for more details (or contact us by email or phone 07977 492926 / 01446 774864).

This course is for managers (general and clinical) who want to develop, nurture and support high performing teams. It is based on the principle that effective teams are made up of individuals who have different behaviours, preferences and values. It is the recognition and harnessing of those differences that is the key to effective and long-lasting service delivery.

Learning Objectives:

  • Greater awareness of personal team dynamics
  • The factors that influence team behaviour and performance
  • Planning a development programme as a catalyst for change
  • The use of team diagnostic tools for role feedback and team self-awareness

Course Content:

Why teams are important

  • the evidence base
  • UK specific research
  • team development model
  • safety, stress and morale
  • checklists and criteria
  • common purpose
  • performance framework and data
  • mutual accountability
  • Haighmoor

Diagnostic tools

  • West Team Working Questionnaire: behaviours and values
  • Belbin: team roles
  • MBTI: information preferences
  • Kolb: learning styles

Team cultures

  • adaptive leadership
  • stages of team development
  • membership
  • team leader / team member

Designing your team development programme

  • 7 step model
  • engaging lone rangers
  • values grid

Feedback and communication

Feedback:

  • It has made me think deeply and reflect on my team
  • The course was excellent and facilitator was very good - allowing maximum opportunity for discussion, reflection and brainstorming
  • Working through the 7 stages sequentially provoked a lot of thinking and discussion of issues; it provided a context for teams and team work, and generated practical ideas which I can implement at work
  • I now appreciate that the team is the most important resource at work and requires constant attention and review
  • Team building is fundamental to performance - and there are no quick fixes
  • It has given me more confidence about how well a job my team is doing and how important it is for me to continue to nurture this

Click for more feedback:

  • Team types are more complex than I thought
  • Team development takes time - you can't hurry it, must work through it
  • Through discussion, I realised that my team is in the transitional stage and the reasons why
  • I'd never considered the differences between a team member and team builder before
  • Found my place - I now realise that a team is bigger than my small area
  • A thoroughly enjoyable and stimulating day - the small groups enabled good discussion
  • Clear communication and leadership are important but so too is involvement of all members of the team
  • Effective team working can improve care and services offered to patients by reducing stress of team members, increasing innovation and better communication
  • We need to look at the reasons for a person's resistance to being part of the team, also need to utilise a different approach to helping them fulfil their potential and work as part of the team
  • I need to help people find a sense of identity within the team so everyone is working towards the same common purpose
  • I will certainly take a lot of things back into the workplace and try to improve teamworking
  • It has made me analyse where the current team is in terms of type
  • The day has given me the most food for thought - if I am a team builder then can I be a team member
  • Very useful resources - it has given me ideas on what resources to use to learn more about the topic of team development
  • It's made me look outside the box, and take a step back
  • I learnt a lot from the shared experiences of the other delegates
  • New ideas and ways of thinking/dealing with staff and getting results
  • Lots of ideas to think about and to put into practice
  • Over the course of the day I was increasingly aware and enthused about developing my own team

Leader:

Terry Dennis

NHS KSF Assessment

Core Dimensions

Dimension

Value

1 Communication

4

2 Personal and people development:

4

4 Service Improvement:

4

5 Quality:

4

6 Equality and diversity:

4

Specific Dimensions: General

Dimension

Value

G1 Learning and develepment:

4

G2 Development and innovation:

3

G5 Services and project management:

2

G6 People management:

4

G7 Capacity and capability:

4

Click here for details of how this course can be run as an in-house event.