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Training and Professional Development

Module detail

Dignified Care Despite Difficult Colleagues

Patient care and quality can be compromised when carers and professionals display bullying, manipulative,intimidating  and negative behaviours. In addition, you can feel demotivated, stressed and distracted. This course will help you how to look differently at the situation and, therefore, deal with it more effectively to improve dignity and respect in the care environment.

Objective

  • Understand personality disorders and social psychopathy
  • Be able to spot the warning signs
  • Develop practical actions
  • Learn what you should not do
  • Appreciate that the perpetrator needs help

Course Content

  • Stress and bullying in the care environment
  • Emotional intelligence
  • Personality disorders and bullying
  • Communication barriers and listening
  • Assertiveness
  • Coping with difficult colleagues
  • Other responses

Notes

  • This course will involve the use of confidential case studies.
  • This course is run in partnership with A Dignified Revolution

Feedback

  • Very helpful to share and network with a diverse group of colleagues who are all facing similar challenges with difficult colleagues
  • All of it was very interesting indeed - food for thought
  • I am not alone
  • Made me realise that I need to plan and give thought to facts and how to deal with issues
  • It was reassuring to hear other people's experiences and realising I am not alone
  • Gave me insight into why people behave the way they do and that it is not always mindful arrogance
  • Protected time for reflection and sharing problems - excellent

Leader

Terry Dennis

NHS KSF Assessment

Core Dimensions

Dimension

Value

1 Communication

4

2 Personal and people development:

4

4 Service Improvement:

3

5 Quality:

3

6 Equality and diversity:

3

Specific Dimensions: General

Dimension

Value

G1 Learning and develepment:

3

G5 Services and project management:

2

G6 People management:

4

G7 Capacity and capability:

4

Current courses using this module

Please click on the name of a programme to get more information on where a particular Dignified Care Despite Difficult Colleagues course is being run.

We haven't got any courses that use this module planned at the moment. Please contact us to see if one is planned.