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Training and Professional Development

Module detail

Effective Group Facilitation

This course can be held in-house or can be run, on demand, as a public course. Click on either of the above links for more details (or contact us by email or phone 07977 492926 / 01446 774864).

This one day workshop is designed for staff who work with others in a facilitative mode to tackle problems or issues which are developmental, cultural, new or complex.


Groups or teams are often so engrossed with operational issues and the "here and now" that it can be difficult for the members to be objective about how they interact and work together. That is when facilitators can play an important role.

The learning objectives of this course are are to:

  • understand the concept of pure facilitation as the basis for all facilitative interventions
  • differentiate between facilitation and implementation
  • differentiate between facilitation and change management
  • practice different facilitation tools and techniques
  • learn how to combine different techniques that work well together
  • distinguish between "hard" and "soft" issues

Course Content

The Role of a Facilitator – Tips and Tricks

  • 4 Golden Rules
  • 4 Key Questions
  • Role of a Facilitator
  • Traits of successful facilitators

Before the Event

  • Hard / soft factors
  • Administration

Facilitation Tools

  • Organising and icebreaking
  • Managing the participants
  • Diagnosing: strategic
  • Diagnosing: problems
  • Clustering
  • Deciding
  • Planning

Workshop Design

  • Nature of Group Learning
  • Facilitation Framework
  • Hidden Column

Handling Conflict and Destructive Interventions


The content of the day is flexed to meet the need of the participants.


  • I enjoyed learning about how to handle difficult people and the tools used by facilitators
  • It has given me a lot to think about
  • Helped me to differentiate, for the first time, the difference bewteen facilitation and training
  • It taught me how to control as a facilitator, how to stand back, and useful techniques to deal with situations
  • A brilliant session - got loads and loads of tools I can try with different groups
  • I wish I had attended this course a year ago, when I started my job
  • Just vocalising what I wanted out of the day helped me to focus on getting it!

Click for more feedback

  • I now appreciate the role of the facilitator
  • An excellent insight into facilitating and how to do it well
  • It is vital to differentiate between facilitation and implementation
  • Good, practical tips
  • Lots of new tools that can be deployed
  • It's important to take different personalities into account
  • Re-enforcing-group working together is important and emphasising that you are not part of that group
  • Immediacy is a good tool
  • Facilitation provokes learning opportunities for individuals in the group
  • A facilitator is not an administrator, compliant, or an expert
  • This has given me a lot to think about
  • Daryl Connor model great in explaining relationship between facilitator, sponsor etc
  • Hidden column is a useful concept
  • Well structured day
  • I now understand the difference between facilitation and change management
  • Be neutral, show encouragement, be a good listener
  • It has me to plan awareness training that I need to deliver - excellent
  • It's possible to combine different techniques that work well together
  • A facilitator should not have a vested interest in the proceedings
  • I found the 3-part assertion message useful
  • Very informative, enjoyed learning about 16 types of difficult people
  • Some superb models/frameworks which were new to me; also some familiar to me, that I hadn't considered using in a facilitation situation
  • I need to trust the participants more to do activities to support the events
  • Excellent, learnt lots, some good skills that I can apply to my role at work
  • Lots of new ideas to implement and incorporate into facilitation
  • The week after the course, I took part in a workshop. The presenter became ill and I only had 45 minutes to prepare! Out came your facilitation file. The Venn diagram and force field analysis went really well. I survived a baptism of fire and I was really glad that I had been on your course
  • It was good to find out what is not facilitation
  • Thought provoking and enjoyable


Terry Dennis

NHS KSF Assessment

Core Dimensions



1 Communication


2 Personal and people development:


4 Service Improvement:


5 Quality:


6 Equality and diversity:


Specific Dimensions: General



G1 Learning and develepment:


G2 Development and innovation:


G5 Services and project management:


G7 Capacity and capability:


G8 Public relations and marketing:


Current courses using this module

Please click on the name of a programme to get more information on where a particular Effective Group Facilitation course is being run.

We haven't got any courses that use this module planned at the moment. Please contact us to see if one is planned.